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How
to return an item...
In
the unlikely event that your order arrives damaged or defective,
please email sales@vocalprocess.co.uk
immediately. See Terms
and Conditions of Sale for Courses for refund information
relating to the sale of courses and services.
If you are a UK or
European Union customer and you wish to return goods to Vocal
Process for a refund please follow these instructions.
The parcel and its
contents are, however, your responsibility until they reach us. We
therefore recommend you send them registered post and retain proof
of postage. The cost of returning goods is at your expense unless
there has been an error on our part or because items are damaged or
defective. This does not affect your statutory rights.
When you return an
item please print out and fill in the this form with the following
information:
-
Please give a
reason for the return.
-
In the case of a
faulty product, please provide a full description of the fault.
Wrap
the item securely in its original packaging (if any) with
all warranty cards, licenses, manuals and accessories. Then
send the package with this complete form, to the address below.
We will notify you via email when we have processed your refund.
If you have not received the return and refund after four
weeks from the day you sent us your return, please contact
us for further assistance. The return address is:
VOCAL
PROCESS LTD
137 Sunderland Road
LONDON
SE23 2PX
UK
If you still have
questions, please contact
sales@vocalprocess.co.uk or phone +44 (0)20 8291 1758
For
more information see our
returns policy.
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